Terminal Officewatermelon Gaming

You're in good company

The first of terminal house series.-Escape game TERMINAL HOUSE-The first work of GUMP ※Please double-click details of the item in the item column. Watermelon is where conversations happen Create chatbots, manage conversations and collaborate with your team to deliver an unforgettable customer service experience.

What can Watermelon mean for your business?

Centralize and automate customer contact and ensure 24/7 availability

Terminal officewatermelon gaming computers

Automate FAQs

Lower your customer service volume

Create your own chatbot in five easy steps and increase availability to 24/7. Publish your chatbot to your most popular channels including your website, Facebook Messenger, WhatsApp, Twitter and Telegram! Just add content, the powerful AI does the rest.

Centralize conversations across channels into a single dashboard and have your chatbot and live agents work together. Stop switching between apps and browser tabs and improve productivity.

Fast & accessible support

Increase your customer satisfaction

Does your chatbot not know the answer to a new question? No problem. The intelligent handover automatically transfers the conversation to the appropriate employee or team, ensuring your customer will always be helped.

The time where website visitors remained anonymous is over. The chatbot you build with Watermelon learns about your customers with their permission during automated conversations. The chatbot identifies the customer and builds a profile in your CRM with the information it collects during the chat. Save time and know your customers!

Optimize your service with data

See your peak moments ahead of time

Collect data about the customer journey and improve your service every day. Uncover peaks and trends in conversation volume and themes. Monitor your team, guide them where needed and improve customer satisfaction.

Success Stories

What our customers say about us

Read service challenges and solutions from our customers

15 leads a week thanks to chatbot Lilly
CRM system integrated with the chatbot

Chatbot Lilly supports website visitors by matching up them with the right products and dealers. By interlinking the CRM system of Luxaflex® with chatbot Lilly, the Sales department gets to work as efficiently as possible.

70 percent of customer inquiries automated
37 service hours saved per month

How do we answer incoming customer questions on our eCommerce website for logistics supplies outside of office hours? Logistiekconcurrent found Watermelon and together they built a chatbot to do just that.

60 service hours saved each month
90 percent of customer queries handled by the chatbot

Thanks to chatbot Floor, there is faster and better communication between Lab21 and their customers. Goals and achievements are being monitored thanks to extensive statistics. Thanks to chatbot Floor it’s a win-win!

75 percent of chats are handled by the chatbot
40 to 45 percent of queastions are outside office hours

Qander's goals were clear: more customer questions answered immediately, a lower workload for the service team, shorter waiting times and available 24/7. These goals have been achieved with Chatbot Emma/Marleen.

300 chatbot conversations a day
75 percent of conversations are directly handled by the chatbot

BKR drives the road of digitalisation by implementing their customer service chatbot. The chatbot handles all FAQ’s while staying personal.